| Customers: |
Employees understand the needs
and expectations of their internal and external customers
and are totally committed to their success. |
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| Participation: |
All employees participate in setting and
meeting organizational goals through idea-sharing,
individual initiative, and teamwork. |
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| Development: |
Development opportunities and tools foster
personal growth and help each employee contribute to
achieving Total Quality. |
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| Motivation: |
Employees are motivated to achieve Total
Quality through trust, respect, recognition, and
empowerment. |
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| Processes: |
Processes minimize waste, are effectively
controlled, maintained, and continuously improved, and
aim to be world-class benchmarks. |
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| Products: |
Products and services meet and anticipate
customer needs, effectively use and re-use the earth's
resources, and are continuously improved. |
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| Information: |
Information is clear, complete, accurate,
timely, useful, understandable, and readily available to
those who need it. |
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| Suppliers: |
Suppliers are considered long-term partners
who are selected, measured and rewarded based on their
value contributions. |
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| Innovation: |
Innovation, benchmarking, and advanced
technology are encouraged and used to research, design,
develop and improve products and processes. |
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| System: |
A documented, prevention-oriented quality
system is used effectively to assure that products and
services meet requirements. |
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| Environment: |
Processes, facilities and equipment are
orderly, clean, properly operated, and environmentally
sound. |
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| Safety: |
Products and processes protect the safety,
health and security of employees and the public. |
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| Culture: |
Management insists on and promotes ethical
treatment, moral conduct, internal sharing, community
concern and contributions and continuous improvement. |
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| Planning: |
Organization planning sets high expectations,
aims at geographic and economic growth, and stresses
continuous improvement. |
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| Communications: |
Communications are open, two-way, clear,
consistent and forceful, and are supported by management
actions. |
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| Measurement: |
Performance measures and goals are
established, reported, analyzed, made visible, and
effectively used to achieve financial objectives. |
